Suffolk Carpet Care

Pets in properties

Pets living in your home are great, but they can sometimes have accidents that can cause problems.

Removing odours and stains from carpets depends on a number of factors. When professionally cleaning a carpet, there is not one cleaning system that will take care of all odours and stains. They are all treated as individual problems as the characteristics need to be broken down differently.

We always carry cleaning agents on our vans to deal with these problems effectively. These issues can sometimes be hiding under general soiling so rest assured we have the processes for getting the best cleaning possible. This is why a pre- inspection is essential to make sure you are fully aware of the total cost.

Pet insecticide treatments, de-infestations, etc, are a spray treatment carried out after the cleaning process to kill fleas in the property should they be present. Sometime in bad conditions a second treatment is required, but we will re-visit for free if needed.

Once the treatment has been applied, the property must be vacant for two hours as inhalation can be dangerous.

Case study

I WANT IT AS CHEAP AS I CAN POSSIBLY FIND!

Cheap is always good, but the service isn’t. Each week we are called to on average, 4 properties where tenants have moved out. They have employed what they think to be a professional carpet cleaner who was the cheapest they could find, but the tenant didn’t enquire as to what type of clean they were buying and what type of qualifications the cleaner had.

Upon inspection the letting agents discover that the carpets are not to a suitable standard and therefore they then employ us to rectify the problem.

On average, a two bedroom property may have been charged around £80-120 without prior inspection. Companies giving costs over the phone or on leaflets etc. may not have insurance, guarantees or will have limited cleaning agents and equipment if operating out of a car or small van. They may have only one cleaning system they rely on. Until inspection, how sure are they that they can achieve the correct results?

Our service to clean correctly with our medium depth clean, costing £125.00 + VAT including a free inspection, would have been more, but the cleaning would have been to a standard which ensured the tenant’s deposit was returned for the cleanliness of the carpets.

The tenant often decides to go for the cheapest company around, as they have been operating for 20 years so they think they will get a good service. The final inspection then takes place after the tenant has paid for the cheaper service and identifies that the carpets need further expert cleaning at additional cost. All because the tenant has paid what they thought was a professional. (Carpet cleaners are only professional if they work to relevant certified standards and can sign to say they meet those standards)

After all this we are asked to come in and rectify the issue, either by the landlord or the tenant, we now have to carry out our deepest cleaning service to ensure the detergent is removed as well as soil that has wicked to the surface due to corners being cut in the cleaning process.

The cutting of corners does often mean a cheaper cost, but also often includes a sub standard service and additional hassle. (As we are qualified and certified, we sign off on our processes agreeing to work to British Standards Institute standards)

Due to all the extra work to remedy the cut comers, our cost has now moved to £175.00 +VAT to complete an unnecessary deep cleaning process that would not have been needed if the tenant had checked to see if the “professional carpet cleaner” had the relevant trade qualifications.

We are not the cheapest, but for a few pounds more; you will have the satisfaction that our cleaning service will be completed the first time around with no hassle to a certified standard.